Refund policy
Try it for 30 days. If it isn't for your hair, you're not stuck with it. Unopened, send it back for a full refund. Opened, keep the bottle and get half your money back.
Opened bottles
You used it and it didn't do it for you. Fair. Email us within 30 days of delivery and we'll refund 50% of what you paid for that bottle. Keep it. Nothing to ship back.
Unopened bottles
Changed your mind before the seal broke? Email us within 30 days of delivery and we'll send you the return address. Once it reaches us still sealed, you get a full refund for that bottle. Return postage is on you.
Multi-packs
Every bottle counts on its own, at its share of the pack price. Open one bottle from a 3-Pack and send the other two back sealed: 50% back on the one, full refund on the two.
Damaged or wrong item
That one's on us. Send a photo to hello@plevo.us and we'll replace it or refund it in full. Your call. No time limit.
How to start
Email hello@plevo.us with your order number and one line about what happened. No forms. A real person answers.
When you get paid back
We send the refund within 2 business days of approving it, or of your return arriving. Your bank usually takes another 3 to 5 days to show it. Refunds go back to your original payment method. Shipping charges aren't refunded, except on damaged or wrong items.
Refund policy
Try it for 30 days. If it isn't for your hair, you're not stuck with it. Unopened, send it back for a full refund. Opened, keep the bottle and get half your money back.
Opened bottles
You used it and it didn't do it for you. Fair. Email us within 30 days of delivery and we'll refund 50% of what you paid for that bottle. Keep it. Nothing to ship back.
Unopened bottles
Changed your mind before the seal broke? Email us within 30 days of delivery and we'll send you the return address. Once it reaches us still sealed, you get a full refund for that bottle. Return postage is on you.
Multi-packs
Every bottle counts on its own, at its share of the pack price. Open one bottle from a 3-Pack and send the other two back sealed: 50% back on the one, full refund on the two.
Damaged or wrong item
That one's on us. Send a photo to hello@plevo.us and we'll replace it or refund it in full. Your call. No time limit.
How to start
Email hello@plevo.us with your order number and one line about what happened. No forms. A real person answers.
When you get paid back
We send the refund within 2 business days of approving it, or of your return arriving. Your bank usually takes another 3 to 5 days to show it. Refunds go back to your original payment method. Shipping charges aren't refunded, except on damaged or wrong items.
